Agreement Acceptance and Scope

By accessing or using LumenPlay Ethics Lab services, you agree to be bound by these terms. This agreement covers:

• Access to our ethical assessment platform and dashboard
• Game design audit and evaluation services
• Certification programs and training workshops
• Consulting services and expert recommendations
• All related documentation, reports, and materials
• Future enhancements and additional features

Service Definitions and Offerings

Our services are designed to help game studios evaluate and improve ethical design practices:

• Ethical Audits: Comprehensive evaluation of game mechanics and design patterns
• Risk Assessment: Analysis and scoring of potential player manipulation risks
• Certification Services: Voluntary verification of ethical design standards
• Dashboard Access: Real-time monitoring and assessment tools
• Expert Consultation: Direct access to ethical design specialists
• Training Programs: Educational workshops for development teams

Client Responsibilities and Obligations

To ensure effective service delivery, clients must:

• Provide accurate and complete information about games being assessed
• Grant necessary access to game content, documentation, and systems
• Maintain confidentiality of assessment methodologies and proprietary tools
• Use services only for legitimate business purposes
• Comply with all applicable laws and regulations
• Pay fees according to agreed terms and schedules
• Promptly communicate any changes affecting the assessment

Intellectual Property Rights and Ownership

Our intellectual property includes proprietary methodologies, assessment frameworks, and platform technology:

• Assessment methodologies and scoring algorithms remain our exclusive property
• Client game content and data ownership is not affected by our services
• Reports and findings are licensed to clients for internal use
• Certification marks and badges are licensed under specific terms
• Platform software and technologies are protected by intellectual property rights
• No reverse engineering or copying of our systems is permitted

Payment Terms and Financial Obligations

Clear payment terms ensure smooth service delivery:

• Fees are based on selected service packages and assessment scope
• Payment terms are specified in individual service agreements
• Late payments may result in service suspension or additional charges
• Refunds are provided according to our refund policy terms
• Price changes will be communicated with appropriate notice
• Disputed charges must be raised within specified timeframes

Service Availability and Performance Standards

We strive to maintain high service availability and quality:

• Platform availability targets are specified in service level agreements
• Scheduled maintenance will be communicated in advance
• Emergency maintenance may occur with minimal notice
• Assessment delivery timelines are agreed upon for each project
• Support response times vary by service level and issue priority
• Force majeure events may affect service delivery schedules

Confidentiality and Information Protection

We maintain strict confidentiality regarding client information and game content:

• All client information is treated as confidential business data
• Game content and design details are protected under non-disclosure terms
• Assessment findings are shared only with authorized client personnel
• Aggregated, anonymized data may be used for research and improvement
• Third-party access requires explicit client authorization
• Confidentiality obligations survive termination of services

Limitation of Liability and Risk Allocation

Our liability is limited to ensure fair risk allocation:

• Total liability is limited to fees paid for the specific service period
• We are not liable for indirect, consequential, or punitive damages
• Business interruption and lost profits are excluded from liability
• Clients are responsible for implementation of recommendations
• Third-party claims related to client games remain client responsibility
• Force majeure events exclude liability for both parties

Service Termination and Account Closure

Either party may terminate services under specific conditions:

• Clients may cancel subscriptions with appropriate notice periods
• We may suspend services for non-payment or terms violations
• Material breach of terms may result in immediate termination
• Data export options are available before account closure
• Certification status may be revoked for certain violations
• Outstanding obligations survive termination of the agreement

Warranty Disclaimers and Service Limitations

Services are provided "as is" with specific limitations:

• No warranty that assessments will prevent all ethical issues
• Recommendations are advisory and implementation remains client responsibility
• Platform availability and performance may vary due to technical factors
• Assessment accuracy depends on information quality provided by clients
• External factors beyond our control may affect service quality
• Regulatory compliance is the client's ultimate responsibility

Indemnification and Legal Protection

Mutual indemnification protects both parties from certain legal risks:

• Clients indemnify us against claims related to their game content
• We indemnify clients against claims related to our assessment methodologies
• Third-party intellectual property claims are addressed through mutual cooperation
• Prompt notification is required for indemnification claims
• Defense cooperation is expected from both parties
• Settlement authority and decision-making processes are clearly defined

Governing Law and Dispute Resolution

Legal framework and dispute resolution procedures:

• Agreement is governed by laws of the jurisdiction where we are incorporated
• Initial disputes should be resolved through good faith negotiations
• Mediation may be required before formal legal proceedings
• Arbitration clauses may apply to certain types of disputes
• Court jurisdiction is specified for non-arbitrable matters
• Injunctive relief remains available for intellectual property matters

Force Majeure and Uncontrollable Events

Protection for events beyond reasonable control:

• Natural disasters, pandemics, and similar uncontrollable events
• Government actions, regulations, and legal restrictions
• Infrastructure failures, cyber attacks, and technology disruptions
• Labor disputes, strikes, and workforce availability issues
• Supplier failures and third-party service interruptions
• Reasonable mitigation efforts are expected from both parties

Service Modifications and Updates

We may modify services to improve quality and meet evolving needs:

• Platform updates and feature enhancements may be introduced regularly
• Assessment methodologies may be refined based on research and feedback
• Significant changes will be communicated with reasonable advance notice
• Pricing adjustments may accompany substantial service improvements
• Legacy features may be deprecated with transition support
• Client feedback is considered in service development decisions

Data Usage and Research Applications

Anonymized data may support industry research and service improvement:

• Aggregated assessment data helps improve our methodologies
• Industry benchmarks are developed from anonymized client data
• Research publications may reference general findings and trends
• No client-specific information is disclosed without permission
• Opt-out options are available for research participation
• Academic collaboration may utilize anonymized datasets

Amendment Procedures and Communication

These terms may be updated to reflect service evolution and legal requirements:

• Changes will be posted on our website with effective dates
• Material changes will be communicated directly to active clients
• Continued use of services constitutes acceptance of amendments
• Objecting clients may terminate services under standard procedures
• Version history is maintained for reference purposes
• Specific contract terms may override general terms where applicable